SeeChange Star Model®
The SeeChange Star Model® helps leaders ensure that change initiatives are driven by a strategy or a set of strategic business objectives. In addition, the Star Model dictates that all elements of an organization – its people, processes, culture, structure, and information technology – are addressed and linked to the strategy. These elements are interdependent; a change in one area will necessitate change in other areas. Employing the Star Model helps prevent the problem of myopia, whereby change is so focused in one area that overall organizational performance improvement is road-blocked.
The six elements that comprise the Star Model, and drive the assessment and planning for change, include:
Strategy
The new direction an organization is taking in response to environmental forces, which can be defined by a set of strategic business objectives and a high-level vision for achieving those objectives.
Structure
Changes to organizational design and lines of reporting (often depicted in the organization chart) that will be prompted by the new strategy.
Process
Changes to the processes, procedures, and workflows guiding the organization’s operations that will result from the introduction of the new strategy.
Information Technology
Changes to information systems (such as CRM, Internet, etc.) and systems infrastructure that need to occur to support the new strategy.
Culture
Changes to the norms, values, and beliefs in the organization that are needed in order to implement the new strategy.
People
Changes to the roles, responsibilities and skill sets of individuals in the organization that result from implementing the new strategy.
The SeeChange Star Model® was developed by Anne Pellicciotto, President of SeeChange Consulting.
